General Sales Conditions valid for www.imperialheritage.com
The following sales conditions apply to the sale of all items that can be found in the webshop of www.imperialheritage.com.
www.imperialheritage.com has the right to change its terms and conditions and/or the content of the website at any time.
- Your order
- Prices
- Delivery + Delivery time
- Payment
- Exchange and Return
- Personal information
- Limitations of liability
1. Your order
Procedure:
• Select the desired article
• Add this article to your shopping basket.
• At checkout you will be redirected to the data entry and then to the
payment site.
• You choose your payment method and your order is placed.
• You will receive an e-mail for confirmation.
www.imperialheritage.com cannot be held liable for the consequences of incorrect data input by the customer. As a customer you are responsible for all shipments of www.imperialheritage.com that arrive at your home or the delivery address provided. In order to prevent any abuse, we advise you to contact us immediately in case of changes in address information. www.imperialheritage.com reserves the right to accept or refuse placed orders. The reason for the refusal will be communicated to the customer on simple request.
There is a valid agreement between you and www.imperialheritage.com when www.imperialheritage.com receives a confirmation of your order on its website. The administration of www.imperialheritage.com counts as proof of the Assignments and Payments made by you to www.imperialheritage.com and from the Deliveries made to you by www.imperialheritage.com. www.imperialheritage.com recognizes that electronic communication can serve as proof. By placing an order you accept the conditions and you acknowledge this as well.
2. Prices
All prices are indicated in EURO. These prices are always excluding VAT. The cost of shipping is determined in function of the order and is together with the total amount payable communicated before you finalize the order. www.imperialheritage.com retains the right to change the indicated price before you place an order. Offers apply as long as stocks last, or until the end of the predetermined action period.
3. Delivery and delivery time
The ordered goods will be delivered as soon as possible after finishing the online ordering process to the delivery address provided. We advise you to specify a delivery address at which someone is present during the office hours. This can possibly be the address of a neighbour, one family member or your work. www.imperialheritage.com does its utmost to ensure that you receive your product as soon as possible. The delivery time depends on the purchased product, and is hereby mentioned separately, or determined after consultation. If this period is exceeded or the article is no longer available, the customer and he has the right to cancel the order without any charge. www.imperialheritage.com cannot be held responsible for any delays. www.imperialheritage.com ensures that your goods are packed as good as possible when they are shipped. If items still appear to be damaged on arrival, please notify us within 48 hours of receipt by email:
sales@imperialheritage.com or by registered letter to the address:
Imperial Heritage Corporation
Mechelsesteenweg 223/2
2018 Antwerpen, Belgium
4. Payment
Payment always takes place in EURO. The payments can be made via the webshop. www.imperialheritage.com is not responsible for possible additional costs arising from bank charges. The online monitoring and reservation of your accounts will take place upon acceptance of your order by www.imperialheritage.com. We ensure that your credit line is only made debited from the actual shipment of the articles. The articles always remain the property of www.imperialheritage.com until they were fully reimbursed, including shipping costs and VAT. The sale of our goods is fully subject to the Belgian law and any disputes will be settled by Belgian courts in Antwerp.
Transfers from Belgium and other European countries:
Account numbers: IBANnr: BE28 8601 1682 0920
BICnr: NICABEBB.
5. Exchange and Return
The statutory renunciation period:
“The consumer has the right to inform the seller that he is abandoning the purchase without payment of a fine and without giving any reason, this within fourteen working days from the day following the delivery of the product or the closing of the service contract. “
You can return the item within 14 working days from the day after receipt of your article, if not your right will expire. The items for return serve in their to be in original condition and to be in the original packaging. You must inform us via a registered letter of your intention to use your statutory right of withdrawal. This registered letter must not be motivated but in order to be able to offer a better service, we ask you to provide us the reasons of return. You should inform us in an unambiguous way that you make use of your right of withdrawal.
Furthermore, the articles must not show signs of use (wear traces). After a short verification of the returned items, we will refund your order (excluding shipping costs).
With a return, the shipping costs are charged to the customer.
Soldering articles, discounted items and last pieces may not be exchanged or returned.
Items purchased online must be returned to address below:
IMPERIAL HERITAGE SALES OFFICE
RINGLAAN 34
B-2400 MOL
The costs and the risk of the return shipment are at the expense of the customer. Unfortunately, www.imperialheritage.com cannot accept liability for the loss or for any damage to the goods upon return. So it is in your own interest to return the goods by registered post. www.imperialheritage.com can refuse returned items or refuse any refund when the goods were used or when the products were damaged by the customer.
6. Your personal information
www.imperialheritage.com does everything to protect your data. Your data will therefore be treated confidentially and will only be communicated to companies, which are part of www.imperialheritage.com. You always have the right to look into your data, correct errors or have your data removed from us file.
7. Limitations of liability
www.imperialheritage.com is not responsible for loss or damage caused by delay or by failing to fulfill its obligations included in this conditions, if caused by strike, occupation, riots, war, fire, force majeure, accidents, defects or shortages at the suppliers of www.imperialheritage.com, restrictions imposed by the government, failure to grant import or export licenses, subject to the law, regulations or orders, or due to other circumstances or causes that would affect the poor performance of these conditions, or to any circumstance beyond the control of www.imperialheritage.com. If a certain one provision or wording in this agreement would be declared invalid or unenforceable, for any reason, then this provision or wording remains enforceable as far as legally possible, and it will in no way affect or influence the validity, legality and enforceability of the other provisions mentioned under these general sales conditions.
www.imperialheritage.com reserves the right to change these sales conditions without prior warning. To avoid misunderstandings we have made sure that our site is not only detailed, but also clear. www.imperialheritage.com determines that it is not responsible for any errors. It is always possible that the mentioned data do not correspond 100% with reality, despite our constant monitoring. The fact that the customer did not received the abovementioned conditions in his mother tongue
does not release him from their application. Notwithstanding these terms and conditions as well as their content, can be consulted worldwide, they were exclusive made for customers living in the EU. Consequently, the offer on this site is only intended for customers living in the EU.
The head office of www.imperialheritage.com is located:
IMPERIAL HERITAGE CORPORATION
Gounodstraat 9
2018 Antwerpen, Belgium
BE 0845681236