General Sales Conditions valid for www.imperialheritage.com
The following sales conditions apply to the sale of all items that can be found in the webshop of www.imperialheritage.com.
www.imperialheritage.com has the right to change its terms and conditions and/or the content of the website at any time.
- Your order
- Delivery + Delivery time
- Exchange and Return
- Personal information
- Limitations of liability
1. Your order
• Select the desired article
• Add this article to your shopping basket.
• At checkout you will be redirected to the data entry and then to the
• You choose your payment method and your order is placed.
• You will receive an e-mail for confirmation.
www.imperialheritage.com cannot be held liable for the consequences of incorrect data input by the customer. As a customer you are responsible for all shipments of www.imperialheritage.com that arrive at your home or the delivery address provided. In order to prevent any abuse, we advise you to contact us immediately in case of changes in address information. www.imperialheritage.com reserves the right to accept or refuse placed orders. The reason for the refusal will be communicated to the customer on simple request.
There is a valid agreement between you and www.imperialheritage.com when www.imperialheritage.com receives a confirmation of your order on its website. The administration of www.imperialheritage.com counts as proof of the Assignments and Payments made by you to www.imperialheritage.com and from the Deliveries made to you by www.imperialheritage.com. www.imperialheritage.com recognizes that electronic communication can serve as proof. By placing an order you accept the conditions and you acknowledge this as well.
All prices are indicated in EURO. These prices are always excluding VAT. The cost of shipping is determined in function of the order and is together with the total amount payable communicated before you finalize the order. www.imperialheritage.com retains the right to change the indicated price before you place an order. Offers apply as long as stocks last, or until the end of the predetermined action period.
3. Delivery and delivery time
The ordered goods will be delivered as soon as possible after finishing the online ordering process to the delivery address provided. We advise you to specify a delivery address at which someone is present during the office hours. This can possibly be the address of a neighbour, one family member or your work. www.imperialheritage.com does its utmost to ensure that you receive your product as soon as possible. The delivery time depends on the purchased product, and is hereby mentioned separately, or determined after consultation. If this period is exceeded or the article is no longer available, the customer and he has the right to cancel the order without any charge. www.imperialheritage.com cannot be held responsible for any delays. www.imperialheritage.com ensures that your goods are packed as good as possible when they are shipped. If items still appear to be damaged on arrival, please notify us within 48 hours of receipt by email:
firstname.lastname@example.org or by registered letter to the address:
Imperial Heritage Corporation
2018 Antwerpen, Belgium
Payment always takes place in EURO. The payments can be made via the webshop. www.imperialheritage.com is not responsible for possible additional costs arising from bank charges. The online monitoring and reservation of your accounts will take place upon acceptance of your order by www.imperialheritage.com. We ensure that your credit line is only made debited from the actual shipment of the articles. The articles always remain the property of www.imperialheritage.com until they were fully reimbursed, including shipping costs and VAT. The sale of our goods is fully subject to the Belgian law and any disputes will be settled by Belgian courts in Antwerp.
Transfers from Belgium and other European countries:
Account numbers: IBANnr: BE28 8601 1682 0920
5. Exchange and Return
The statutory renunciation period:
“The consumer has the right to inform the seller that he is abandoning the purchase without payment of a fine and without giving any reason, this within fourteen working days from the day following the delivery of the product or the closing of the service contract. “
You can return the item within 14 working days from the day after receipt of your article, if not your right will expire. The items for return serve in their to be in original condition and to be in the original packaging. You must inform us via a registered letter of your intention to use your statutory right of withdrawal. This registered letter must not be motivated but in order to be able to offer a better service, we ask you to provide us the reasons of return. You should inform us in an unambiguous way that you make use of your right of withdrawal.
Furthermore, the articles must not show signs of use (wear traces). After a short verification of the returned items, we will refund your order (excluding shipping costs).
With a return, the shipping costs are charged to the customer.
Soldering articles, discounted items and last pieces may not be exchanged or returned.
Items purchased online must be returned to address below:
Imperial Heritage Sales Office
2400 Mol, Belgium
The costs and the risk of the return shipment are at the expense of the customer. Unfortunately, www.imperialheritage.com cannot accept liability for the loss or for any damage to the goods upon return. So it is in your own interest to return the goods by registered post. www.imperialheritage.com can refuse returned items or refuse any refund when the goods were used or when the products were damaged by the customer.
6. Your personal information
www.imperialheritage.com does everything to protect your data. Your data will therefore be treated confidentially and will only be communicated to companies, which are part of www.imperialheritage.com. You always have the right to look into your data, correct errors or have your data removed from us file.
7. Limitations of liability
www.imperialheritage.com is not responsible for loss or damage caused by delay or by failing to fulfill its obligations included in this conditions, if caused by strike, occupation, riots, war, fire, force majeure, accidents, defects or shortages at the suppliers of www.imperialheritage.com, restrictions imposed by the government, failure to grant import or export licenses, subject to the law, regulations or orders, or due to other circumstances or causes that would affect the poor performance of these conditions, or to any circumstance beyond the control of www.imperialheritage.com. If a certain one provision or wording in this agreement would be declared invalid or unenforceable, for any reason, then this provision or wording remains enforceable as far as legally possible, and it will in no way affect or influence the validity, legality and enforceability of the other provisions mentioned under these general sales conditions.
www.imperialheritage.com reserves the right to change these sales conditions without prior warning. To avoid misunderstandings we have made sure that our site is not only detailed, but also clear. www.imperialheritage.com determines that it is not responsible for any errors. It is always possible that the mentioned data do not correspond 100% with reality, despite our constant monitoring. The fact that the customer did not received the abovementioned conditions in his mother tongue
does not release him from their application. Notwithstanding these terms and conditions as well as their content, can be consulted worldwide, they were exclusive made for customers living in the EU. Consequently, the offer on this site is only intended for customers living in the EU.
The head office of www.imperialheritage.com is located:
Imperial Heritage Corporation
2018 Antwerpen, Belgium
RULES FACEBOOK & INSTAGRAM CONTESTS IMPERIAL HERITAGE CAVIAR.
Article 1 - Organization
The giveaway competition is organized by Imperial Heritage Corporation, with registered office at 2018 Antwerpen (Belgium) mechelsesteenweg 223/2, and can be accessed via the Instagram page https://www.instagram.com/imperialheritagecaviar/.
Article 2 - Game rules
The competition will take place on Instagram and will be announced on Facebook. The participant follows the instructions as described in the contest on Instagram. Each player can only participate once. Participation in this competition implies acceptance of these regulations. The prize is not transferable: it is awarded to the holder of the Instagram account. Entry to the competition is restricted to any adult natural person who has followed Imperial Heritage's Instagram page and commented below the competition photo. Any messages unrelated to the competition may be removed by Imperial Heritage.
Article 3 - Winner & Prize
There will be a maximum of 20 winners. The winners will be chosen based on the rules of the contest. The winner will be notified via Direct Message or in the comment. The prize is a jar of 50 gr Oscietra Royal Caviar.
Article 4 - Exclusion
Imperial Heritage Corporation may exclude a person from entering the competition at any time if it does not meet the conditions of entry provided for in Article 2, or in case of suspected fraud or abuse. In this case, the next person that meets the Imperial Heritage Corporation criterion will be elected.
Article 5 - Information about the prize
The prize is not transferable to third parties. No financial or other compensation is provided as a countervalue. The prize consists of a 50 gram jar of Oscietra Royal caviar per winner. A maximum of 20 jars are provided for 20 winners.
Article 6 - Force majeure
If a legal or structural change, a case of force majeure or any change beyond Imperial Heritage's control prevents the continuation or balance of this program or changes its essential components, Imperial Heritage Corporation will be relieved of any obligation.
Article 7 - Change of the competition
The organizers of the competition reserve the right to change the competition or its progress if unforeseen circumstances or circumstances justify it independently of their will. They cannot be held liable if, due to circumstances beyond their control, the match should be interrupted, postponed or canceled.
Article 8 - Personal data
The personal data that Imperial Heritage Corporation will collect as a result of this competition will not be shared with third parties, except in the context of article 10 paragraph 2 of these regulations. The law of 8 December 1992 on the protection of privacy and the GDPR regulation is closely observed.
Article 9 - Any complaints
Participation in this competition implies unconditional acceptance of the rules and of any decision by the organizer. No dispute will be considered by the organizer. Any complaint related to this campaign must be sent in writing to Imperial Heritage Corporation's registered office within 7 business days following the end of the competition period. No complaints will be handled orally or by telephone. Late or non-written complaints will not be taken into account. These regulations are subject to Belgian law and any dispute up to their application falls under the jurisdiction of the Antwerp courts.
Article 10 - General
Damage resulting from the use of personal data of the participant by unauthorized persons can in no way be recovered from the organizer if he has taken all necessary security measures that can reasonably be expected of him. The winners expressly authorize Imperial Heritage Corporation to report their identities on the social networks, and in the media at large.
This promotion is in no way sponsored by, operated by or associated with Facebook (Instagram). Participants cannot be held responsible in any way for Facebook (Instagram) or Imperial Heritage Corporation for any damage resulting from their participation.